WELCOME TO CRITICAL CARE SERVICES

We know that finding the right products to meet our customers' needs is only part of the solution. Staying in touch with each customer to help ensure their on-going productivity within their facility is what we call "Completing the Solution". That is why our Critical Care Services provides customers with a variety of ways to keep in touch with our services and offerings after they have purchased our products.

Our dedicated, knowledgeable and Solution-oriented professionals help customers with a range of services designed to keep their ventilator and monitor fleet running smoothly, their staff current and knowledgeable and their business running cost-efficiently. These services include: technical and clinical support, on-site and depot repair/preventative maintenance service, and notification of expired warranties and available service agreements. We also offer products designed to complementour services, such as the new Certifier Flow Analyzer Test System.

Our goal is to help our customers spend their time taking care of patients, instead of worrying about their equipment. So, when there is a need to call us with a technical or clinical question, our staff is ready and waiting, regardless if it's three in the afternoon or three in the morning. With our on-call service through the night, customers never have to worry about their equipment being down for long; we're so sure of this we back it up with our 360 Guarantee.

And, if a customer needs a solution customized to meet their specific needs, it's not a problem. We welcome the opportunity to work closely with our customers to find the right solution to meet their needs from beginning to end.

 CRITICAL CARE SERVICES INCLUDE

• On-Site Service and Repair
• Depot Service and Repair
• Respi-Link^™ Remote Diagnostic System
• Technical and Clinical Support 
• Technical Training
• Service Agreements and Extended Warranties
• Certifier^® Plus Test System for Gas Flow Anbalysis 
• A 360 Uptime Guarantee